Legal
Privacy Policy
Last updated: October 2026
Nakiso London (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.nakisolondon.com or make a purchase from us.
1. Information We Collect
Information you provide to us: when you make a purchase or create an account, we collect your name, email address, billing and shipping address, phone number, and payment information. Payment card details are processed securely by our payment provider, Stripe, and are not stored on our servers.
Information collected automatically: when you browse our website, we automatically collect your IP address, browser type and version, device information, pages visited, time spent on pages, referring website, and cookies and similar technologies.
2. How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, provide customer support, send marketing communications (only with your consent), improve our website and services, prevent fraud and protect our business, and comply with legal obligations.
3. Marketing Communications
With your consent, we may send you emails about new products, special offers, and events. You can opt out at any time by clicking “Unsubscribe” in any marketing email or by contacting us at hello@nakisolondon.com. Opting out of marketing will not affect transactional emails such as order confirmations and shipping updates.
4. Cookies
We use cookies and similar technologies to remember your preferences and shopping bag, analyse website traffic and usage patterns, and improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Sharing Your Information
We do not sell your personal information. We share your data only with our website hosting and e-commerce providers, our payment processor (to process transactions), shipping carriers (to deliver orders), email marketing providers (with your consent), and analytics providers. All third parties are required to protect your data in accordance with applicable law.
6. Data Retention
We retain your order information for as long as necessary to fulfil your orders and comply with legal obligations (a minimum of six years for tax records). You may request deletion of your personal data at any time, subject to our legal obligations.
7. Your Rights (UK GDPR)
Under UK data protection law, you have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your data, object to or restrict processing, request data portability, and withdraw consent at any time. To exercise any of these rights, contact us at hello@nakisolondon.com.
8. Security
We use industry-standard security measures to protect your data, including SSL encryption on all pages, PCI-compliant payment processing, and secure data storage. However, no method of transmission over the internet is completely secure.
9. Children
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact Us
For questions about this Privacy Policy or your personal data: